Frequently Asked Questions
Q: If our pump parts are as good as the O.E.M. parts, how can they cost less?
A: Expertise. Efficiency. Experience. We don't have a fleet of salespeople on the road. We sell through our distributors.. And this is our only business.
Q: How can you be sure our pump parts will work and hold up?
A: We guarantee it! It's that simple. We want you to be 100% satisfied and we will do whatever it takes to achieve that satisfaction. In addition, we require all of our products to meet our Quality Assurance standards before they are offered to you.
Q: What if you need a part immediately?
A: You definitely won't wait long. Our extensive inventory of the most common parts, plus our manufacturing expertise, makes sure of that. We maintain parts in our Savannah, Georgia manufacturing facility and with our stocking distributors. Even custom-made parts are expedited as quickly as precision manufacturing and testing permit. We are committed to keeping your pumps working smoothly.
Q: Speaking of custom-made, what if the part you need is old or discontinued?
A: Just send us the old part (or even the pieces) and we will create the pattern for the replacement part that exactly matches your original. In fact, this is one of our specialties. For shafts and sleeves, only a machine print is necessary for accurate reproduction.
Q: How do you know which one of our parts is the one you need?
A: Search our extensive website database to find your part, and listed next to it will be the Pump Components part for you to order. We believe we have the best, easiest to use (maybe the only) numerically listed, cross-referenced parts catalogue in the replacement parts business. Our database includes a list of most of the custom-made parts we have manufactured over the past 26+ years.
Q: Where can you get Pump Components parts?
A: Call our distributor nearest you and he will take care of your order. If you don't know the distributor nearest you, you can call us at (912) 233-PUMP (233-7867) or email us at firstname.lastname@example.org for information and a referral. We look forward to supplying you with exactly what you need and we thank you for your business!